Refund & Return Policy

Last updated: 20 October 2026

Overview

This policy explains when RASCODEX (a technology venture of ALI SOFTTECH LTD) gives refunds for payments made for our SaaS subscriptions and custom development projects, and how to ask for one. It applies alongside our Service Policy and Terms & Conditions.

Digital Services — No Physical Returns

Everything we sell is a digital service delivered online. We do not sell or ship physical products, so there is nothing to return. Refunds, where they apply, are handled as described below.

Free Trials

Most of our SaaS products include a free trial so you can evaluate the service before paying. No payment is taken during a free trial, and you are only charged if you choose a paid plan. We encourage you to use the trial to confirm the product meets your needs before subscribing.

SaaS Subscriptions

Subscription fees are charged in advance for each billing period and are non-refundable once that billing period has started.
You can cancel at any time. After cancelling, you keep access until the end of the period you have already paid for, and you will not be charged again.
We do not give partial refunds or credits for unused days, unused users or unused workspaces within a billing period.
If you downgrade, the lower price applies from your next billing period; no refund is given for the current period.

Custom Development Projects

The advance payment for a project is non-refundable once work on the project has started, because it covers planning, design and development time already committed to you.
If a project is cancelled before work starts, the advance is refunded in full.
If a project is cancelled part-way through, payments made for milestones that have not yet been started are refunded. Milestones that are in progress, delivered or approved are not refundable.
Payments for maintenance or support plans follow the same rule as SaaS subscriptions: non-refundable once the period has started.

When We Will Always Refund

Regardless of the rules above, you are entitled to a refund if:

You were charged more than once for the same invoice or billing period (duplicate charge).
You were charged an incorrect amount because of a billing error on our side — the difference is refunded.
You were charged after you had validly cancelled your subscription.
You paid for a service that we were unable to provide or activate because of a fault on our side.

How to Request a Refund

Email info@rascodex.com within fourteen (14) days of the charge, with:

Your name and the email address on your account;
The invoice number or payment transaction ID;
The amount and date of the charge, and the reason for your request.

We will acknowledge your request and tell you whether it is approved within three (3) business days.

Refund Processing

Approved refunds are processed within 7 to 14 business days.
Refunds are made to the original payment method (the same card, bank account or wallet) through the payment processor used for the purchase. We cannot refund to a different account or method.
Refunds are made in the currency of the original payment (PKR or USD). Any difference caused by exchange rates or by fees charged by your bank or card issuer is outside our control.
Once we have issued the refund, the time it takes to appear in your account depends on your bank or card issuer.

Chargebacks

If you have a problem with a charge, please contact us first so we can resolve it quickly. If a chargeback is raised, the related account may be suspended while the dispute is reviewed.

Changes to This Policy

We may update this policy from time to time. The version published on this page on the date of your payment applies to that payment.

Contact Information

For any questions about this Refund & Return Policy or to request a refund, please contact:

RASCODEX (a technology venture of ALI SOFTTECH LTD)

Website: www.rascodex.com

Email: info@rascodex.com

Phone: +92 41 8847777

WhatsApp: +92 320 8667932

Address: P-25, Shoaib Bilal Market, Company Bagh Road, Faisalabad, Pakistan